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How
To Ignore Loyal Customers: Contact centers and the untapped gold mine of market
research
Identifying market trends and determining customers' wishes is an ongoing
challenge for businesses worldwide. To gain this critical insight, businesses
today are committed to going right to the source by polling and surveying
existing, and even potential customers. After all, what better source is there
than the actual people who have or may purchase your product?
http://www.line56.com/articles/default.asp?ArticleID=4037
Report: Amazon, eBay Not the Biggest Threat
Customer Segmentation Strategies: Managing
customer relationships for profit means taking a closer look at segments and
service levels
Online Consumer Confidence, Spending Grows